Refund Policy
At Elitz Cleaner, we value your trust and strive to provide exceptional cleaning services tailored to your needs. We understand that circumstances may arise where cancellations or rescheduling become necessary. Our refund policy is designed to be transparent and fair, ensuring a seamless experience for all our clients.
Cancellation Policy
Your satisfaction is our priority, and to uphold our commitment to you, we operate under the following cancellation guidelines:
- Cancellation Notice: To cancel your scheduled cleaning appointment, kindly notify us at least 24 hours in advance. This allows us to adjust our schedule and accommodate other clients. Cancellations with less than 24 hours’ notice are non-refundable.
Rescheduling
We understand that plans can change, and we provide a rescheduling option for your convenience:
- Rescheduling Notice: Should you need to reschedule, please provide a minimum of 12 hours’ notice on regular working days. You can easily reschedule by visiting our website or contacting our customer care executive. No rescheduling charges apply with a 12-hour notice on working days.
Incident Reporting
Your feedback is valuable, especially regarding any incidents, breakages, damages, or losses during our service:
- Reporting Timeframe: Clients are responsible for reporting any incidents within 12 hours of the completion of the service. Failure to report within this timeframe may nullify any claims.
Client Responsibility
To ensure a smooth and secure service experience, we request clients to take note of the following:
- Valuables: Clients are responsible for securing cash, jewelry, and other items of value during the cleaning service. Elitz Cleaner maintains a zero-tolerance policy for theft and dishonesty, and we trust our well-compensated staff. However, we do not accept responsibility or liability for any valuables left unsecured.
On-Spot Cancellation
In the event of on-spot cancellations, the full amount of the service will be charged.
Refund Process
Refunds, when applicable, will be processed using the original mode of payment.
Should you have any questions or concerns regarding our refund policy, feel free to reach out to us via email at contact@elitzcleaner.com or call us at +971 557236290. We are committed to providing excellent customer service and addressing your needs promptly.
Thank you for choosing Elitz Cleaner for your cleaning needs.